Customer Service Case Study

Here at Worldy Group Logistics, we pride ourselves on our exceptional customer service. We promote you our customers when delivering your consignments and always ensure we represent you in the best possible way.

Furthermore, due to our extensive commercial backgrounds, we can also help to sell our customers’ products when we deliver.

For one of our clients, we delivered their bike products to their customers in the South East and the rest of the UK. On delivery, we ensured that we discussed the additional services and products the company can provide and how this might benefit the customers.

We reviewed the brochure with them and advised them of a special discount they would receive if they bought additional products using a special code.

As a direct result of this, our customer received a signficant amount of additional business, far exceeding the total delivery costs for the whole project.

It was the ultimate win/win scenario for all concerned.

Put simply using Worldy Group Logistics resulted in a great financial outcome for our customer.

As well as sales promotion, we also have helped to install other products and generally always engage with the final customer. Sometimes, especially during the lockdown, delivery drivers are the only people seen on a specific day by customers. A quick conversation can go a long way to improve their mood.

Please contact us now for a free quote

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